Legal Guarantee

Consumers in the European Union are entitled to legal guarantee rights when purchasing goods. The minimum duration of the legal guarantee within the EU is two years from the date the goods are received, although longer periods may apply in some countries.

If a product does not match its description or does not function as intended, consumers may be entitled to remedies under applicable law, such as repair, replacement, a price reduction, or a refund.

The official European Union notice below provides a summary of consumers' legal guarantee rights.

What should I do if I discover a defect in a product?

If you discover a defect in a product or the product does not match its description, please contact our Customer Service team as soon as possible. Please retain your proof of purchase, such as a receipt or invoice, as it may be required when handling your claim.

Our Customer Service team will assist you in assessing the issue and determining the remedies available under applicable law.

Customer Service: help@artek.fi

For more information about your consumer rights, please see:
EU Legal Guarantee Notice (PDF)

You can also find additional information on consumer rights on the European Union website: EU Legal Guarantee Information