Legal Guarantee

Artek products are built for long-term use, using high-quality materials that last for many years. If a product should, however, prove faulty, consumers in the European Union are entitled to a statutory legal guarantee.

Consumers in the European Union are entitled to a minimum two-year legal guarantee from the date they receive their goods.

If a product is faulty or does not match its description, you are entitled to have the issue resolved. Depending on the situation, this may involve repairing or replacing the product. If the defect cannot be repaired or the product replaced, a price reduction or refund may also be available.

What should I do if I discover a defect in a product?

If you discover a defect in your product, please contact our customer service team as soon as possible. Please keep your proof of purchase, such as a receipt or invoice, as it may be required to process your claim.

We will help assess the situation and find an appropriate solution as smoothly as possible.

Contact us: help@artek.fi

Further Information

EU Legal Guarantee Notice (PDF)

EU Legal Guarantee Information