Frequently Asked Questions (FAQ)
Shipping Destinations
Which countries does the Artek Online Store deliver to?
We deliver to EU countries as well as the United Kingdom, Norway, and Switzerland. For other countries, please see the Where to Buy page or contact help@artek.fi.
Will I have to pay taxes and customs duties myself if I order products to the United Kingdom, Norway, or Switzerland?
Orders delivered to these countries are tax‑free in Artek Online Store. Customers are responsible for any local taxes, customs duties, and additional charges.
Orders and Availability
Can I place an order under a company name?
The Artek Online Store is primarily for private customers. For company orders, we recommend contacting your local retailer via the Where to Buy page.
How can I check which products are immediately in stock?
If a product can be added directly to the shopping cart, it means it is currently in stock. Items in stock are dispatched no later than the next working day after the order has been received.
Which products are made to order, and how can I purchase them?
Made‑to‑order products are easy to recognise: instead of a shopping‑cart button, the product page shows an Enquire button. Simply send us an enquiry, or contact help@artek.fi, and our customer service will be happy to assist you.
What should I do if the product I'm looking for cannot be found in the online store?
Not all products, colours, and material options are shown online. If you can’t find what you’re looking for, our customer service team will be happy to help at help@artek.fi, or you can contact your nearest Artek retailer via the Where to Buy page.
Can I order spare parts from the online store?
If you’re looking for spare parts, our customer service team will be happy to help at help@artek.fi.
Shipping and Order Tracking
How much are the shipping costs?
Free shipping on orders over €150. Orders under €150 are charged a €10 shipping fee (or the equivalent in local currency).
What is the estimated shipping time for products in stock?
In‑stock products are dispatched by the next working day. Standard delivery usually takes 2–5 working days. Please note that delivery times may vary depending on our logistics partners.
Do you offer express shipping, delivery brought inside the property, or furniture assembly services?
We do not offer express shipping, inside delivery, or assembly services through Artek Online Store. Please contact help@artek.fi before placing your order to check availability and receive a separate quote.
Will all the products I order be shipped together or separately?
All in‑stock products are shipped together. If an order is packed in multiple boxes, each package will have its own tracking code. Packages usually arrive on the same day, but may occasionally arrive separately.
Can I track my order?
Yes. When your order is shipped, you will receive a tracking code that allows you to follow the progress of your delivery.
Changes, Returns and Claims
Can I modify or cancel my order after it has been placed?
You cannot modify or cancel an order yourself through the online store once it has been placed. If you notice an error in your order or wish to cancel it, please contact our customer service at help@artek.fi.
How can I return my order?
We offer a 14-day right of return. The returned product must be in the same condition as when it was received. The product must be unassembled, if possible, and returned in its original packaging, including all parts. Please follow the return instructions included with your order. For help, contact help@artek.fi.
Who is responsible for the return shipping costs?
Returns are free of charge.
How long does it take for the refund to be returned to my account?
Refunds are processed once the return is received and usually appear in your account within a few working days.
What should I do if the product arrives damaged?
Please check the product upon delivery. If you notice any damage, defects, or missing items, contact help@artek.fi as soon as possible so we can assist you quickly.
Warranty and Care Instructions
Is there a warranty on the products?
Our products are designed to last for decades — longevity and quality are at the core of our values. The technical warranty for the product is two years from the order date.
Where can I find care and maintenance instructions for the products?
Here you can find Care and Maintenance instructions. If you need further information, please contact help@artek.fi.
Customer Service
How can I contact customer service if I need help or further information?
You can contact customer service by email at help@artek.fi, Monday to Friday, 10:00–17:00 (GMT+2). We do our best to respond as quickly as possible.