Shipping and refund policy

International shipping

All items are sent from Finland and transported by our trusted partners such as TNT, UPS and Fedex.

Domestic delivery options

Local delivery by our trusted delivery partners such as Posti and Matkahuolto.

For local pickup from the Artek 2nd Cycle store:

Artek 2nd Cycle
Pieni Roobertinkatu 4–6
00130 Helsinki
Finland

Thu–Fri at 11–18
Sat at 11–15
or by appointment

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 2ndcycle@artek.fi. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for the cost of the return shipment.

You can always contact us for any return question at 2ndcycle@artek.fi.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.