Shipping information

All items are sent from Finland and transported by our trusted partner UPS.
Local delivery by our trusted delivery partner Posti. Products will be shipped on the next business day at the latest.

Standard shipping to Finland is free of charge if shipped to a local depot while it costs €25 for at home delivery. Standard delivery outside of Finland is free, express delivery is possible at an additional cost.

For any questions, please contact us on help@artek.fi. Our customer service is available Mon–Fri 9:00 am–5:00 pm (GMT+3).

Payment Service Provider

Paytrail Plc

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä

Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

Paypal

With PayPal, you can shop without a credit card. The payment method requires a PayPal account.

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please follow the instructions included within the packaging of your order. For any further assistance you can contact us at help@artek.fi, our customer service is available Mon–Fri 9:00 am–5:00 pm (GMT+3). 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Select your region and language