Shipping and return policy
Shipping information
Artek online store delivers to the following areas: European Union, UK, Norway, and Switzerland. Please note that for orders delivered to the UK, Norway, and Switzerland, the customer is responsible for taxes, customs, and possible additional costs.
All items are sent from Finland and transported by our trusted partners. Products will be shipped on the next business day at the latest.
Standard shipping is free of charge for orders over 150 euros. The delivery cost for orders under 150 euros is 10 euros. We ship all products with Standard delivery, which takes an average of 2–5 business days. For small shipments, the customer will receive an SMS from the delivery company, allowing them to choose delivery to their home or the nearest pick-up point. Large shipments are delivered to the home address, but delivery does not include bringing the product inside the apartment, installation of the product, or removal of packaging materials.
Please note that your order may arrive in multiple shipments if it includes several items or if a product consists of multiple parts, such as a tabletop and legs. Shipments may also arrive on different days. You will receive separate tracking information for each shipment.
We only deliver to locations with good transport connections. If the order is placed to a location where delivery cannot be arranged, such as an island without ferry access, we reserve the right to cancel the order.
If you are interested in Artek 2nd Cycle or Artek Helsinki special products and your country is not covered by the online store, please email help@artek.fi.
For any questions, please contact us at help@artek.fi. Our customer service is available Mon–Fri 10:00 am–5:00 pm (GMT+2).
Payment Service Provider
Paytrail Plc
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Paypal
With PayPal, you can shop without a credit card. The payment method requires a PayPal account.
Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please follow the instructions included within the packaging of your order. For any further assistance you can contact us at help@artek.fi, our customer service is available Mon–Fri 10:00 am–5:00 pm (GMT+2).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.